Telephone Answering Services
For large and small businesses, MessageBase offer answering services for your company
MessageBase Central is a sophisticated Client Contact Centre based on an advanced digital IP telephone switch offering a live receptionist and live answering service for large and small business. It is situated in the UK and we use only UK staff. We use multiple level one service providers such as BT and C and W. As well as handling your client calls, transferring calls and taking messages, we also offer:
- standard live telephone answering and messaging services
- bespoke managed services for telephone answering
- provision of 0800, 0845, 0870 free and local or national call rate, non-geographic numbers for sales promotion and customer care lines.
- any UK STD code number you need
- remote PSTN extensions for home phones and GSM mobiles
- voice over internet protocol (VOIP) remote extensions
- voice mail boxes
- auto-attendant
- call recording (for training, security and compliance)
- teleconferencing ‘bridge’ with PIN enabled access available 24/7
MessageBase offers a number of standard telephone answering services to meet the needs of many different businesses. See How it Works.
Response
A small business answering service. When you are out or unavailable, simply divert your existing number to MessageBase Call transfer option. It includes an 0845 number and you can divert your existing number at local call rates.
In-Touch
A live virtual receptionist service with announced call-transfer and optional message taking. It’s ideal for when you are out or unavailable. This answering call service provides for up to 10 people, includes a 0845 number and you can divert your existing number at local call rates.
FrontDesk
A managed switchboard outsourcing service for larger businesses and local government organisations.
Whether you want to totally outsource your telephone answering facilities or provide an overflow facility, MessageBase is the answer. We provide a consistent and professional telephone answering service to all your callers from 20 to 2000 extensions.
ExtensionAnywhere
Allows you, your colleagues, associates, and your customers, to be connected. You have access to extended telephony facilities in the office, working from home or on the road.
Extension Anywhere delivers consistent in-office extension facilities. They are transparent to your caller and totally independent of handset. Analogue, mobile or IP Phones can all be used. Delivery can be over traditional PSTN, GSM (mobile networks) or IP/VPN services (ie voice over the internet).