Managed Services

Outsourcing reception and telephone answering services

More and more companies now choose to outsource reception services and their telephone call answering. Many are already outsourcing to our managed service, engaging our highly skilled MessageBase PA’s to handle their telephone call answering.

Why outsource your telephone answering to MessageBase?

Recruiting new staff isn’t just costly it’s also very time consuming. Your reception team is the first point of contact. You need quality, consistency and you need the right people. However, these are sometimes the hardest positions to fill and retaining the right staff can be difficult.

Outsourced reception services and telephone call answering reduces issues such as planning for sickness, peak time call volumes and holidays – and the associated costs.

Using MessageBase FrontDesk allows you to control costs. You only pay for the number of calls you receive or the time spent on the telephone. And our low staff turnover ensures a consistent and high quality service.

Every call will be handled by a trained, UK based, PA. They will answer the telephone call in your company name and with a professional greeting. The benefits are wide and most importantly, you’ll project and protect your corporate image and brand.

Services include:

Managed Switchboard

This outsourced managed service supports the main voice communications services used by your clients, suppliers and staff during any emergency or other event. In unison with your existing recovery plans it provides a centralised point of contact, and information point. It can even include home working service options on demand

Emergency Hubs

This service supports the main voice communications services used by your clients, suppliers and staff during any emergency or other event. In unison with your existing recovery plans it provides a centralised point of contact, and information point. It can even include home working service options on demand.

Employee Help Lines

These provide a confidential, off-site way for staff to report issues in the workplace including:

• Theft
• Compliance issues
• Harassment
• HR Services
• Legal
• Medical

We handle the calls directly or transfer them to approved partners or support agencies.

Call 0800 01 81 600 to see how we could design our services to meet your needs.