Non Geographic Phone Numbers (NGNs)
MessageBase is an NGN reseller, providing 0870, 0845 and 0800 numbers.
NGNs or Number Translation Services (NTS) encourage potential customers to call via free or low-cost national numbers (eg 0800 numbers, 0845 numbers, 0870 numbers). Calls can be automatically re-directed according to pre-determined criteria.
MessageBase is an NGN reseller and provider and can help you manage incoming calls to your NGN with:
- Single translation - the simplest possible NGN service. Single translation of calls to your 0800, 0845 or 0870 numbers directed to your national or local number to any landline or mobile number.
- Time translation - redirects your national number to a maximum of 15 alternative landline or mobile numbers, according to the day or time. For example, all weekend and evening calls to your 0845 numbers could be re-directed to a different number to daytime/weekday calls.
- Geographic divert. For example, if a customer calls your 0800 number from a pre-determined geographic area (postcode, STD codes, counties or regional TV areas) you can choose to redirect the call to a specific number. This could be your nearest branch, a regional call centre or a number dealing with a regional marketing campaign etc.
- Call ratio distribution. For example, if you have more than one office/call centre, each with a different call handling capacity, incoming calls to your 0845 number can be distributed proportionately between each location.
- The NGNs MessageBase resells create the perception that your business has a national presence.
- Customers / prospects are more likely to call you because there is little or no cost to them.
- An NGN can protect your brand reputation. Incoming calls to your 0845, 0870 and 0800 numbers can be routed in the most appropriate way. This means customers aren't left stranded, confused or de-motivated after making the effort to call.
- NGNs improve the effectiveness of your service by measuring and analysing what, when, and how calls are diverted.
- You can use this service in conjunction with other MessageBase services, such as Auto Attendant and Call Recording.
Local & National Numbers
MessageBase can supply any UK national STD number. Please ask for more details.