MessageBase Market Sectors
Small Office and Homeworker Business Phone Answering Services
Sole proprietors and smaller businesses are challenged with generating and improving revenues while maintaining customer service levels in an increasingly competitive marketplace. Customer demands and ever more complex legislation places more pressure on time and resources. That’s why it’s vital your clients and prospects receive a good first impression when they call you. The small office and home office (“Soho”) sector has been an important part of our client base since 1997. Our objective is to help you develop your business by allowing you to spend vital time on growing your revenues. We also help present your company as a professional, structured and well-managed business. We do this by providing you with a consistent and professional contact point for your callers via our business phone answering services.
No matter what your profession or industry, it’s crucial your answering service represents you professionally and consistently. You need a service with the right experience, tools and industry knowledge.
| Doctors & Health Care Providers | Solicitors & lawyers |
| Property Management | Plumbing Contractors |
| Information Technology | HVAC Contractors |
| Accountants | Consultants |
| General Contractors | IFA’s |
It’s a fact: 7 out of 10 callers won’t leave a message on an answering machine. Our personal assistants (PA’s) answer your calls live and in your company name giving you a higher level of credibility. It also increases your chances of winning clients who might prefer to deal with larger organisations.
Small and Medium Enterprises Telephone Answering Services
Businesses today are challenged with generating more revenue while maintaining excellent customer service levels in an increasingly competitive marketplace. Customer demands and ever more complex legislation places more pressure on time and resources. Our objective is to help small to medium enterprises (SME) concentrate on more profitable activities. Our business phone answering services give you a consistent and professional image. A range of bespoke back-office, virtual offices give your company a well-managed, structured image. No matter what your market or industry, it’s crucial your answering service represents you professionally and consistently. You need a service with the right experience, tools, and industry knowledge.
| Doctors & Health Care Providers | Solicitors & Lawyers |
| Property Management | Plumbing Contractors |
| Information Technology | HVAC Contractors |
| Cable TV Providers | IFAs |
| General Contractors | Accountants |
MessageBase offers a full range of phone answering services designed to present a professional image to your callers. Our goal is to maximise your credibility by delivering the very best service levels. These services include:
| Answering Services | Event Registration |
| Customer Support | Emergency Response |
| Help Desk Services | Subscription Renewals |
| Order Fulfilment | Outage Management |
| Referral Services | Literature Requests |
MessageBase personal assistants (PA’s) answer your calls live and with your company name. You gain a higher level of credibility with clients and prospects. MessageBase Virtual Offices are a range of back-office sales and administration support services. It saves you money by reducing in-house workloads and management overheads.
Professional Services
The relationships you create with your clients are valuable. They grow from hard work and dedicated service, and are key to your future success. MessageBase understands the importance of nurturing and protecting these relationships. We provide services to a range of professionals, sole practitioners, partnerships and LLPs.
These include:
| Solicitors and Lawyers | Doctors |
| Accountants | Consultants |
| IFAs | Mortgage brokers |
MessageBase phone answering services gives you the continual professional presentation you demand. Our virtual offices allow you and your support staff to concentrate on your core business and in developing those new relationships.
Corporate and Local Government Outsourced and Managed Services
More and more companies now choose to outsource their telephone answering. Many already use highly skilled MessageBase PA’s to handle their phone answering.
Why outsource your telephone answering to MessageBase?
Recruiting new staff isn’t just costly: it’s also very time consuming. Your reception team is the first point of contact. You need quality, consistency and you need the right people. However, these are sometimes the hardest positions to fill and retaining the right staff can be difficult. Outsourcing your business phone answering reduces issues such as planning for sickness, peak time call volumes and holidays – and the associated costs. Using MessageBase FrontDesk allows you to control costs. You only pay for the number of calls you receive or the time spent on the telephone. And our low staff turnover ensures a consistent and high quality service. Every call will be handled by a trained, UK based, PA. They will answer in your company name and with a professional greeting. The benefits are wide and most importantly; you’ll project and protect your corporate image and brand.
Services include:
Managed Switchboard
This is an off site, consistent, live, telephone answering service. Whether full time or overflow only, your inbound switchboard calls will be handled promptly and to your exact instructions: every time.
Emergency Hubs
This service supports the main voice communications services used by your clients, suppliers and staff during any emergency or other event. In unison with your existing recovery plans it provides a centralised point of contact, and information point. It can even include home working service options on demand.
Employee Help Lines
These provide a confidential, off-site way for staff to report issues in the workplace including:
| Theft | HR Services |
| Compliance issues | Legal |
| Harassment | Medical |
We handle the calls directly or transfer them to approved partners or support agencies.
Call 0800 01 81 600 to see how we could design our services to meet your needs.