Corporate and Local Government

Outsourced and Managed Phone Answering and Personal Assistant Services

More and more companies now choose to outsource their phone answering. Many already use highly skilled MessageBase virtual PA’s to provide a live phone answering.

Why outsource your telephone answering to MessageBase?

Recruiting new staff isn’t just costly: it’s also very time consuming. Your reception team is the first point of contact. You need quality, consistency and you need the right people. However, these are sometimes the hardest positions to fill and retaining the right staff can be difficult.

Outsourcing phone answering reduces issues such as planning for sickness, peak time call volumes and holidays – and the associated costs.  

Using MessageBase FrontDesk allows you to control costs. You only pay for the number of calls you receive or the time spent on the telephone. And our low staff turnover ensures a consistent and high quality virtual personal assistant service.

Every call will be handled live by a trained, UK based, virtual PA. Our personal assistants will answer in your company name and with a professional greeting. The benefits are wide and most importantly; you’ll project and protect your corporate image and brand.

Services include:

Managed Switchboard

This is an off site, consistent, live, phone answering service. Whether full time or overflow only, your inbound switchboard calls will be handled promptly and to your exact instructions: every time.

Emergency Hubs

This service supports the main voice communications services used by your clients, suppliers and staff during any emergency or other event. In unison with your existing recovery plans it provides a centralised point of contact, and information point. It can even include home working service options on demand.

Employee Help Lines

These provide a confidential, off-site way for staff to report issues in the workplace including:

Our virtual PA’s handle the phone calls directly or transfer them to approved partners or support agencies.

Call 0800 01 81 600 to see how we could design our services to meet your needs.